Electro Freeze FAQ
What products does Electro Freeze offer?
We carry a full line of soft-serve machines, shake and malt mixers, frozen-yogurt machines, batch freezers, and airline carts. Whether you’re a small café or a large restaurant chain, there’s an Electro Freeze unit to fit your needs.
Do Electro Freeze machines come with a warranty?
Yes. All new Electro Freeze equipment includes a 1-year parts and labor warranty. Extended warranties and on-site service plans are also available—ask your EZ Brands representative for details.
How do I clean and sanitize my machine?
We recommend daily rinse-outs with warm water and manufacturer-approved sanitizer. For a full monthly deep-clean, disassemble the beater, hopper, and pumps, then follow our step-by-step cleaning guide (downloadable PDF available upon request).
Where can I order parts and service?
Replacement parts and service requests can be placed online or by emailing partsandservice@electrofreezese.com. We aim to ship most in-stock parts within 24 hours.
Can I schedule on-site installation?
Absolutely. We cover Florida and Georgia for on-site installs. Contact our service team at (864) 264-7713 to book your installation slot.